Returns & Exchanges
We want you to love your audio experience, which is why we offer a 30-day money-back guarantee on all purchases made directly through our store. If you are not 100% satisfied with your product, you can return it for a full refund or exchange within 30 days of the delivery date.
Initiate Your Return
Visit our online Returns Center and enter your order number and email address to start the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our support team.
Pack Your Device
Securely place your JLab product in its original packaging with all included accessories and manuals.
Ship and Track
Drop off your package at any authorized carrier location and track your return until it reaches our warehouse for processing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing