Frequently Asked Questions
Everything you need to know about your JLab experience, from shipping to product support.
How long does shipping take for my electronics order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery, even if opened, provided all original accessories are included.
Do JLab products come with a warranty?
Yes, all JLab hardware comes with a 2-year limited warranty that covers manufacturing defects. Please register your product on our website to streamline any future claims.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free financing options through Klarna.
Are JLab earbuds compatible with both iOS and Android?
Absolutely. Our Bluetooth devices are designed to be universally compatible with any Bluetooth-enabled device, including iPhones, Android smartphones, tablets, and laptops.
How do I update the firmware on my JLab device?
You can easily update your device firmware by downloading the JLab Store + Burn-in Tool app from the Apple App Store or Google Play Store and following the on-screen instructions.